Call manager - listing

On this page, you can see a list of all of the calls that have been assigned to you on the helpdesk call management system. They are listed in order of priority.

If you have any calls assigned, you will see a table showing you a few details of each one:

The call's unique number
The owner of the call
The date that the call was logged (and whether it was in the morning or afternoon)
The priority of the call
The call's category
The call's location
The first few words of the original call text

Clicking on the unique number of a call will take you to a screen where you can follow the progress of the call, and where you can can add additional information.

At the top of the page there are three drop-down lists where you can filter the list of calls by owner, category and location. There is also a box where you can directly type in the number of a call, and go straight to that call's information screen.