Call manager - listing
On this page, you can see a list of all of the calls that you have
logged on the helpdesk call management system. They are listed in
order of priority.
If you have any calls logged, you will see a table showing you a few
details of each one:
- The call's unique number
- The owner of the call (this will be you)
- The date that the call was logged (and whether it was in the morning or afternoon)
- The priority of the call
- The call's category
- The call's location
- The first few words of the original call text
Clicking on the unique number of a call will take you to a screen
where you can follow the progress of the call, and where you can
can add additional information.
At the top of the page there are two drop-down lists where you can
filter the list of calls by category and location. There is also
a box where you can directly type in the number of a call, and go
straight to that call's information screen.
Using this feature, you can view the details of any call on the
system - not just the ones that you have logged yourself.